Modernizing Legacy Systems: Cloud-Native Platform Transformation for InsurTech
We executed a comprehensive platform modernization strategy, migrating critical insurance workflows to a cloud-native architecture with microservices design, achieving 99.95% uptime, 60% faster claim processing, and 45% infrastructure cost reduction.
The Challenge
An InsurTech company operated on outdated legacy systems that hindered scalability, integration with modern APIs, and customer experience delivery, facing significant challenges with system downtime, slow claim processing, limited digital capabilities, and mounting technical debt that threatened competitive positioning.
System Reliability Issues
- Frequent system downtime disrupting operations and customer service
- Slow claim processing times impacting customer satisfaction
- Limited scalability preventing growth and expansion
Technical Limitations
- Outdated legacy systems unable to integrate with modern APIs
- Limited digital capabilities restricting customer experience delivery
- Mounting technical debt threatening competitive positioning
Our Solution
ByondLabs executed a comprehensive platform modernization strategy, migrating critical insurance workflows to a cloud-native architecture with microservices design, implementing modern API infrastructure for partner integrations, developing responsive customer portals and mobile applications, and automating claims processing with intelligent workflows.
Cloud-Native Architecture
- Migrated critical insurance workflows to cloud-native architecture
- Microservices design enabling scalability and flexibility
- Modern API infrastructure for seamless partner integrations
Digital Experience Enhancement
- Responsive customer portals and mobile applications
- Automated claims processing with intelligent workflows
- Enhanced digital capabilities for superior customer experience
Business Impact
The modernized platform delivered transformative results, eliminating previous outages, dramatically improving operational efficiency, and enabling faster time-to-market while significantly reducing infrastructure costs and improving customer satisfaction.
Reliability & Performance
- 99.95% uptime achievedEliminated previous outages and system downtime, ensuring continuous operations.
- 60% reduction in claim processing timeAutomated intelligent workflows dramatically accelerated claims processing.
Efficiency & Cost Savings
- 45% decrease in infrastructure costsCloud optimization delivered significant cost savings while improving performance.
- 50% faster time-to-market for new productsModern architecture enabled rapid product development and deployment.
Customer Experience
- 35% improvement in customer satisfaction scoresEnhanced digital experiences through responsive portals and mobile applications transformed customer interactions.
"This platform modernization demonstrates our ability to transform legacy systems into modern, scalable, cloud-native architectures that deliver exceptional reliability, performance, and customer experience while significantly reducing operational costs."
Struggling with legacy systems limiting your growth?
Let's discuss how we can modernize your platform and improve your operations, reduce costs, and improve customer experience.