Automating Lead Refresh with a Conversational AI Voice Agent for an Automobile OEM
We helped a leading automobile manufacturer replace a manual, error-prone lead refreshing process with a multilingual Hinglish (Hindi-English) voice agent that speaks the way customers do - naturally and conversationally.
The Challenge
The Automobile OEM relied on a call center team to manually refresh and qualify leads. This process was slow, inconsistent, and difficult to scale, which limited conversion rates and created gaps in data quality:
Operational Bottlenecks
- Manual lead refreshing with human agents constrained throughput and made it hard to scale campaigns efficiently
- Inconsistent calling quality and scripting reduced the effectiveness of outreach across regions and languages
Data & Experience Gaps
- Fragmented and incomplete feedback made it hard for marketing and sales teams to prioritize high-intent leads
- Customers often preferred code-mixed Hindi-English conversations, which traditional IVR flows and scripts struggled to support
Our Solution
We built a conversational Hinglish voice agent that understands and responds in natural, code-mixed Hindi-English, mirroring how real customers speak. The end-to-end solution automates thousands of calls, handles multiple scenarios, and captures structured, high-quality feedback.
Conversational Voice Agent
- Hinglish (Hindi-English) voice flows that support natural, code-mixed speech patterns instead of rigid IVR menus
- Real-time speech recognition and TTS (Text-to-Speech) tuned for Indian accents and local slangs
- Dynamic dialogue management to handle clarifications, repetitions, and branching based on user intent
Data-First Lead Refreshing
- Structured capture of customer feedback, intent, and preferences for downstream analytics
- Automatic validation and enrichment of lead records to improve CRM data quality
- Seamless integration with existing lead management workflows so sales teams can act on the freshest, most accurate data
Business Impact
By shifting from manual outreach to a multilingual, always-available voice agent, the Automobile OEM significantly improved both conversion performance and the quality of insights captured from leads.
- 28% boost in lead conversion ratesLead refreshing became faster and more consistent, surfacing qualified, high-intent leads back to sales teams.
- Enriched and validated feedback dataEach interaction produced structured, reliable data that could be fed into reporting and optimization loops.
- Natural code-mixed Hindi-English conversationsCustomers interacted in the language and style they were most comfortable with, improving engagement and completion rates.
Looking for AI Voice based solutions for your business?
Let’s explore how Conversational AI Voice Agents can improve your conversion rates and data quality.